Whether you subscribe to our Annual Technical Support Agreements or just need assistance on a per-incident basis, we are prepared to help you with any FDCMS related program configuration or training issue you may be having. By clicking the Download Remote Support button below, our remote support client will let us connect to this computer after you accept the disclaimer. Don't worry, we are using a 448 bit encrypted connection so your system is safe.

During the installation of our remote support utility you may be prompted to run the SimpleHelp application. Rest assured that it is safe to run this program. Without it, we can not connect to you.

Please note: This remote support function is only active if a representative from FDCMS has previously arranged an online meeting with you. See the Contact Us page to arrange an online session.

Click here if you do not see the Download Remote Support button.